Your Reservation Depot
Below you can find information on delivery, how to add more straws, and how to extend and cancel your reservation depot
How to have donor sperm delivered from your reservation depot
When you want donor sperm delivered, simply log on to our website using your username and password.
Alternatively you can complete a manual delivery request. This is sent by email, letter or fax to Cryos together with a copy of an official picture ID such as a passport or driving licence. The donor sperm from your Reservation Depot can be sent to your chosen healthcare professional. If you do not prefer delivery to a healthcare professional, please contact our Customer Service.
How to add more straws to an existing reservation depot
As long as we still have sperm from the sperm donor in stock, you can purchase it online and add it to your existing depot. Purchases are reserved in the usual way, under remarks you just need to add: “To be put in the existing reservation xxxx. You only pay for one reservation period at a time, regardless of how many straws you have in your reservation depot and whether you buy more straws later.
How to extend the reservation period
A reservation can always be extended. An email reminder will be sent to you well in advance. If you do not have email, we will send you a reminder by ordinary mail. We charge a fee of EUR 7.50 for this service. For letters sent by recorded delivery, we charge a fee of EUR 15. You can extend your reservation depot online.
How to cancel your reservation depot
You can cancel your depot online by logging on to our website using your username and password.
Alternatively, you can complete a manual cancellation form, which has to be sent to us by mail, email or fax together with a copy of an official picture ID such as a passport or driving license.
You can choose only to cancel some of the straws on your reservation depot. Once you have cancelled the straws, we will refund 75% of the value of the straws (other agreements may be a different percentage) for those straws that have not been delivered.
We are here for you
At Cryos, we wish to support and help you on your journey to parenthood. Do not hesitate to contact us if you have questions or need further information. We speak English, Danish, French, German, Italian, Spanish, Portuguese and Hebrew.