Delivery of Donor Sperm
Donor sperm is shipped to all destinations around the world. Shipments are either sent in a dry ice container or in a nitrogen tank. Donor sperm can also be collected in person from Cryos.
Dry ice CO2
Also called carbon dioxide (-79°C). The sperm straws are placed in an insulated dry ice container. Dry ice lasts for approx. 2-3 days before thawing, depending on the temperature of the surrounding environment. We therefore recommend only using dry ice shipments Monday to Wednesday to ensure that the shipment reaches its destination before the weekend.
For an additional charge, you can order large dry-ice so the container will keep for approx. 4-5 days, depending on the temperature of the surrounding environment.
Following delivery, it is important that the sperm straws are in constant contact with the dry ice until thawing/use. Be advised that dry ice shipments can only be used for certain European countries - see the list here.
The dry ice container is non-returnable.
Also called liquid nitrogen (-196°C). The sperm straws are placed in a jar in a nitrogen tank, which is placed inside a transport box. A nitrogen tank will keep sperm straws frozen for seven days. For an additional charge, you can order a large nitrogen tank that will keep sperm straws frozen for 12 days. When ordering, indicate in the text field if you want a large nitrogen tank. We reserve the right, that there are large nitrogen tanks available on the date of shipment.
Donor sperm should be stored in the nitrogen tank until use or be moved to another nitrogen tank at a clinic.
Delivery order deadlines
You choose the shipment date when you order online. However, the earliest shipment date is 2 workdays after your online order has been placed. Expect the following transport times. Rush orders can - on payment of an additional charge - be dispatched on the same day the order is received. The deadline for receipt of rush orders is 12:00 (CET) on the day of dispatch.
The times listed below apply under normal conditions. The delivery time may vary depending on the destination and other conditions.
- EU countries: 1-2 weekdays.
- Rest of the world: 1-5 weekdays.
For some destinations outside EU, customs procedures may delay delivery.
We recommend that someone is at the delivery address to receive the package. If nobody is home to receive the package, the courier will deliver it to a neighbour or take the package back to the warehouse and leave a note with further information concerning an alternative pick-up location.
If there is no one at the delivery address at the time of delivery, we recommend that you hang a Power of Attorney on the door with a description of your wishes for the delivery.
See our delivery price list here.
Documents that accompany donor sperm shipments:
- Packing List
- A Summary of Records, containing test results and Standard release information
- Safety warning for handling of dry ice (CO2) and liquid nitrogen (LN2)
- Instruction manual (for private deliveries)
- Insemination-kit for home inseminations (for private deliveries)
- Instructions for return of the nitrogen tank (only for LN2 deliveries)
- Shipping label for return of the nitrogen tank (only for LN2 deliveries)
Returning the nitrogen tank
Together with your shipment you will receive directions on how to return the nitrogen tank, a return label and the phone number of our courier, whom you must contact to arrange for tank collection. The tank must be returned to Cryos within seven days of delivery. Failure to do so will result in Cryos charging EUR 100 excl. VAT in tank rental per commenced week, cf. our Terms of Agreement.
Terms of delivery
DAP (Delivered At Place) in accordance with Incoterms 2010. This means door-to-door, but excl. all forms of local customs formalities such as customs clearance, import clearance, customs duty, tax, etc. There are no customs formalities for shipments within the EU. Read also our Terms of Agreement.
Did you find the answers to your questions?
If not, please contact us and we will do our utmost to help you. Cryos Customer Service communicates in the following languages: Scandinavian, English, French, German, Spanish and Italian.